As Hotel Manager, you will join a team that is passionate about delivering exceptional service .
Key Responsibilities:
Supports the smooth running of the hotel, where all areas are maintained to the highest levels
Hands-on approach with a can-do work style
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
Organizing meetings with hotel department heads to address changes to policies and assess progress
Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures
Training and developing hotel staff to achieve their career goals and become more successful in their roles
Identifying strategic goals for the hotel and communicating the importance of achieving those goals to staff
Helping resolve guest complaints and booking and billing issues
Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments
Greeting guests and inspecting their rooms to ensure they're clean and satisfactory
Maintaining the hotel's physical properties and arranging for repairs, if necessary
Ensuring that the hotel meets all health, safety and security laws and regulations
Planning and implementing hotel marketing campaigns to attract new guests
Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships whilst promoting the company culture and values.
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
Minimum Requirements:
5 years experience in a Hotel Manager role in hospitality - International hotel group experience will be advantageous
Matric/ relevant qualification
Key Attributes
Ability to find creative solutions taking ownership for duties and tasks assigned
Personal integrity, with the ability to work in an environment that demands excellence
Hands-on approach with a can-do work style
Commitment to delivering exceptional guest service with a passion for the hospitality industry
Experience of working with IT systems on various platforms
Strong communication skills
Job Types: Full-time, Temporary
Experience:
Hotel manager: 5 years (Preferred)
Application Deadline: 2024/03/31