The main accountabilities are the achievement of all sales targets, follow policies and procedures ( stock, cash, credit vetting etc) and ensure accurate administration and customer satisfaction at all times. The key responsibilities of the role are as follows:
Adhere to “The Telkom Way” policy to ensure excellent customer service.
Maintain optimal customer service relationships
Maintain enthusiasm and ensure that energy levels are always appropriate.
Promote and sell prepaid voice and data, sim-only, post-paid voice and data, LTE, accessories, smart-voice, and fixed line internet packages (Fibre / DSL)
Advise customers on Insurance, OBF’s and Repair’s processes
Conduct a customer needs analysis to determine the reasons for visiting the store.
Advise customers on Telkom product and service offerings and recommend a suitable product/service to meet their needs.
Assist customers with cellular and fixed-line technical queries
Processing contracts in store via our credit-vetting systems (NGCRM)
Check and verify customer paperwork to detect fraudulent applications
Ensure BVS and V-DOC’s compliance within the store and ensure that discrepancies get resolved.
Follow up with customers on application status and queries
Manage your customer queries and escalations.
Log and track customer cases related to any queries logged.
Keep organized with regards to customer interactions and follow-ups
Inform client regarding relevant turn-around times and back office processes.
Following necessary processes via ARIA
Complete and update all relevant sheets, reports, trackers, as per company requirements.
Complete daily and curriculum assessments
Attend staff meetings and Telkom training initiatives.
Keep updated with latest devices, trends, competitive products, and services.
Job Types: Full-time, Permanent