Motus Aftermarket Parts is searching for a Customer Service Representative to join the team in Meadowview-Head Office. The primary focus of this role is to offer support to the Midas and MCID (Midas Corporate Image Division) franchise in the forms of customer service to consumers as well as franchisees.
Qualifications & Experience:
Matric
2-3 years customer service orientation
Understanding of a franchise model
Communication skills
Attention to detail.
Own transport
Knowledge Skills And Abilities:
A highly organized method of working is a must.
Excellent computer skills
Excellent time management
Must be dependable.
Team worker
Ability to work under pressure.
Duties & Responsibilities: MCID
All admin functions relevant to MCID/Franchise services
Control All MCID activities and delivery of service to Franchisees.
Signage Stock Control
Purchase Orders, Charge- Outs and Invoicing
Client services – Quote customers, dispatching and receiving signage, and resolving customer queries.
Updating MCID stock records
Quote franchisees and KAM’s
Getting Quotations from various suppliers as required✓
Creating quotation / Cost Estimates from chase software
Creating Purchase orders from chase once the cost estimate is signed by the customer
Purchasing signage from the suppliers mentioned above.
Packing and dispatching of relevant stock
Reconcile supplier invoices monthly.
Drafting Charge–outs
Confirming with couriers if deliveries were made.
Submitting invoices to for approval, for payment
MCID Signage stock control
Keeping record of MCID marketing material like banners/gazebos
Ordering and distributing of cross border flags
Following up with National flag monthly service report
Suppliers’ logo boards stock control
Requesting contribution of logo boards from suppliers
Customer service
Managing all dashboards and online presence regarding customer care
Customer care line - complaints
Logging of customer care queries
Replying to customer care e-mails
Click & deliver admin (Midas website)
Facebook Complaints
Hello Peter
Social Places – monitor dashboard and address accordingly
Equity Statement
At Motus we are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goal
Please note that candidates not contacted within 2 weeks after the closing date must consider their applications as unsuccessful