Who we are
Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. Bryte Insurance Company Limited approaches customer risk with purpose, proactively working with brokers and customers to enable better risk decisions
Key Tasks & Accountabilities
Manage volume of incoming emails to personal and multiple shared mailboxes.
Manage and process all email correspondence with customers as per specified service level. This includes scheduling customer appointments, where necessary, to obtain bank card information in order to process payments.
Manage and process all email correspondence from external and internal stakeholders.
Assist all direct customers and travel agents with advice on the Bryte Travel products and services.
Provide administration support to the Call Centre sales agents wherever necessary.
Processing of all confirmations of cover referrals.
Answering overflow calls when required
Making calls to clients or external and internal stakeholders
Manage and process daily lead files.
Manage voicemail boxes.
Update daily and weekly reports
Responding to all clients whilst maintaining a high quality of service and performance standard.
Facilitate quotations and sales of travel insurance products when applicable.
Facilitate amendments and cancellations to existing travel insurance policies.
Adhere to the Quality Assurance requirements set out below.
Administer all customer complaints and ensure timely resolution within the required guidelines.
Where possible use email templates provided to ensure consistent compliance with standards.
Perform follow up outbound calls when required.
Ensure optimal level of client satisfaction at all times.
Qualifications &Experience
Matric
Must be FAIS Compliant and have completed the RE(Regulatory Exam)
Proficient in relevant computer applications (Excel, Word)
Required language proficiency – English and Afrikaans preferably
Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Experience in a call centre or customer service environment
Experience in a service related role
Ability to capture information accurately and efficiently
Key Competencies
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
Stress tolerance
Resilience
Working hours:
Monday – Friday: 08:00 - 17:00
Bryte Insurance has adopted the mandatory vaccination policy, requiring its workforce to be fully vaccinated with effect from 01 January 2022. All prospective employees are required to disclose their vaccination certificates or cards as part of the recruitment process.