Location : 135 Rivonia road
Career Stream
Credit Collections
Job Purpose
Core function is to provide assistance and support to the call centre by executing the dialler campaigns and monitoring of strategies. The dialler administrator daily functions are as below:
Job Responsibilities
Uploading campaign data onto dialler daily
Providing agent activity reports
Providing team performance report
Daily weekly monthly performance
Monitoring of dialler – campaigns, staff and speed adjustments
Updating team of volumes
Assisting staff with system issues e.g. remote access requests
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
2 years experience in credit collection of which 1 year should preferably have been in a banking/financial environment.
Excel – intermediate experience
Basic understanding of Avaya PC5 dialler and loading of campaigns
Technical / Professional Knowledge
Banking knowledge
Business terms and definitions
Data analysis
Governance, Risk and Controls
Relevant regulatory knowledge
Relevant software and systems knowledge
Negotiation skills
Product Knowledge
Relevant Nedbank Human Resources policies and practices
Administrative procedures and systems
Behavioural Competencies
Communication
Collaborating
Decision Making
Stress Tolerance
Work Standards
Managing Work
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Please contact the Nedbank Recruiting Team at +27 860 555 566